If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery personal. But if you have already accepted the shipment, there is always a simple option of unconditional exchange of any book which you have received. Any book received in damage condition you can exchange. You can simply place request to exchange the book by visiting the site deyspublishing.com within 24 hours from the date of receiving the book. We ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. For online payment, refunds will be made in the same form in which the payment is received. For COD orders refund will be credited to Deys wallet. It is noted that the entire Policy can be changed at any time at the discretion of deyspublishing.com and you shall be always abide by all the terms and conditions mentioned herein above.